Our Privacy Policy

Privacy Policy

We take your privacy seriously. This policy explains what information we collect when you contact us or use our services, how we use it, and the rights you have over your personal data.

We take your privacy seriously. This policy explains what information PC Lincs collects when you contact us, book a repair, buy a product or use our website, how we use that information, how we keep it safe, and the rights you have over your personal data.

Business name: PC Lincs Computer & Laptop Repairs
Address: 2 Ceres Grove, Scunthorpe, North Lincolnshire, DN17 2FL
Phone: 07359 729639
Email: support@pclincs.co.uk
Website: https://pclincs.co.uk

For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), PC Lincs is the data controller for the personal information described in this policy.

Information we collect

Depending on how you interact with us, we may collect:

• Contact and enquiry details — your name, phone number, email address, and the details of your enquiry when you call, email, message us on WhatsApp, or submit a form on our website.
• Repair and service information — details of the device you bring to us, the fault, the work carried out, and any notes needed to provide the service. We only access the contents of a device where it is necessary to diagnose or complete the agreed work, or where you have asked us to.
• Order and customer details — when you buy a product from us, the information needed to process and fulfil your order, including your name, contact details, the items ordered, and collection or local drop-off arrangements.
• Payment information — where you pay us, payment is processed securely through our payment provider. We do not store full card details on our website.
• Website usage data — when you visit our website, we may collect information such as pages visited, time spent on the site, device and browser type, approximate location, and how you arrived at the site. This is collected through the analytics tools described below.

How we use your information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Diagnose, carry out and manage repairs and services
• Process, fulfil and arrange collection or delivery of product orders
• Take payment and keep accurate business records
• Contact you about your repair, order or enquiry
• Improve our website and understand how visitors use it
• Meet our legal, accounting and tax obligations

Our lawful bases

We rely on the following lawful bases for processing your data:

• Contract — to carry out a repair, service or product order you have requested.
• Legitimate interests — to respond to enquiries, run and improve our business and website, and keep records, in a way that respects your rights.
• Legal obligation — to keep records required by law, such as for tax and accounting.
• Consent — for non-essential cookies and analytics, which you can manage through our cookie settings.

Analytics and website tracking

Our website uses analytics and tag-management tools to help us understand how the site is used and to improve it. These may include:

• Google Analytics and Google Tag Manager
• Microsoft Clarity

These tools may collect information such as pages visited, time on site, device and browser type, approximate location, referral source and on-page interactions. Where required, these are loaded in line with your cookie choices. You can manage your preferences through the cookie banner and our Cookie Policy.

Cookies

Our website uses cookies and similar technologies. Some are necessary for the site to work; others help us analyse usage or support marketing. You can accept, decline or manage these through the cookie consent banner shown on the site. Full details are in our Cookie Policy.

Who we share your data with

We do not sell your personal information. We only share it where necessary to run our business, including with:

• Payment providers who process payments securely on our behalf
• Suppliers where a part needs to be ordered for your repair or build
• IT, hosting and analytics providers who support our website and systems
• Professional advisers such as our accountant, where needed
• Authorities or regulators where we are legally required to do so

Where third parties process data on our behalf, they are required to keep it secure and use it only for the purposes we specify.

How long we keep your data

We keep personal information only for as long as necessary for the purpose it was collected, including to meet legal, accounting or tax requirements. Enquiry and repair records are kept for as long as needed to provide our services and support any warranty, and order records are kept in line with our legal and accounting obligations. When data is no longer needed, we securely delete or dispose of it.

Keeping your data secure

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. Our website uses a secure (HTTPS) connection.

Your rights

Under UK data protection law, you have the right to:

• Be informed about how your data is used
• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your data, where we are not required to keep it
• Object to or restrict certain processing
• Withdraw consent where we rely on it

To exercise any of these rights, contact us at support@pclincs.co.uk or 07359 729639. We will respond within the timeframes required by law.

Complaints

If you have a concern about how we handle your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

Contact us

For any questions about this policy or your personal data:

Email: support@pclincs.co.uk
Phone: 07359 729639
Address: PC Lincs Computer & Laptop Repairs, 2 Ceres Grove, Scunthorpe, North Lincolnshire, DN17 2FL

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